Our Commitment to You

Our commitment to you is based on more than just excellent clinical care and customer service, which should be expected. Our patients receive respectful care and are not discriminated against on the basis of age, gender, ethnicity, beliefs, sexual preference or health status.

You have the right to see the physiotherapist of your choice, obtain a second opinion and refuse a treatment. Please see our administration staff if you would like to provide feedback or make a complaint.

Your Commitment to Us

To achieve outstanding treatment results, we require an equal commitment from you. Take the time to read all our Terms and Conditions as clarity, communication and understanding will ensure that we’re always on the same page and achieving the best outcome possible.

All our professional recommendations are based on the information provided by you, an objective and expert assessment and/or examination and the specific goals determined by you and your therapist/coach. It is important to understand our Terms and Conditions and for you to acknowledge that ultimately, it is your responsibility to follow our advice and avoid situations that may aggravate your condition. We acknowledge an infinite number of variables can impact on the outcomes of any treatment program.

We are confident that if you follow our recommendations, and any further opinions subsequent to reviews that may occur periodically throughout the term of your treatment, then we can help you to achieve outstanding results.

• Please note, late cancellations of less than 24 hours before the scheduled appointment will incur a 100% cancellation of service fee.

Late and Missed Appointments

• If you miss your appointment or are more than 10 minutes late, we will do our best to accommodate, however we may need to ask you to reschedule. This is to minimise the inconvenience to other clients waiting.
• After running late for more than two appointments, we will charge you the cost of the treatment. Pre-payment for future appointments will also be required.
• Late or missed appointments exclude others from receiving treatment and inconvenience both the physiotherapists and other clients waiting.

Consent to Treatment

You hereby request and give consent to our therapists/coaches to perform all necessary examinations, manipulations, therapy, rehabilitation, and medical diagnostic procedures in accordance with their professional training and understanding of your injury.

You understand that you have an opportunity to discuss with your therapist/coach, the nature and purpose of your physiotherapy care before any treatment is rendered.

You acknowledge and accept the following:

• The physical nature of physiotherapy and occupational therapy and related treatments.
• You have the right to see the physiotherapist, occupational therapist, and life coach of your choice.
• You have the right to refuse intervention or seek a further opinion and to provide feedback and make a complaint.
• The adverse risks associated with treatment, include stiffness and soreness, soft tissue injury, neurological complications, cerebrovascular injuries, skin irritations, burns and other minor complications.
• The probability of risk is lowered by screening procedures.
• Other treatment options exist if the risk of physiotherapy is considered to be high, including medication, medical care, hospitalisation, and surgery.
• When a referral from another practitioner has been given, we will request that the referral is provided to the treating therapist to assist in the continuity of care and our delivery of the most appropriate treatment for the client.

Consent to Obtain and Release Information

To expedite the management of your condition, you accept it may be necessary to communicate and discuss your medical status with treating practitioners, rehabilitation consultants, case managers and employers.

By agreeing to these Terms and Conditions you give permission for representatives of BE ME Therapy to exchange such information regarding your presenting condition and any significant past medical history, with those people deemed necessary by BE ME Therapy.

Accounts and Billing

• Please refer to our most recent schedule of fees for an outline of the services we offer and their associated prices.
• It is expected that all fees are paid within 48 hours of treatment.
• We accept cash, EFTPOS, credit cards and offer electronic health rebates (via HICAPS) for your convenience. However, in the event of electronic network failure, full payment is still required on the day of consultation.
• Health Insurance rebates (electronic or otherwise) can only be claimed after the service has been received. In the instance of purchasing treatment packages, rebates will only be available once the treatment package has been completed.
• There is no refund available on the purchase of any personal or healthcare items if you change your mind. If the item has a major problem, we can either refund or exchange the item for you.
• Please understand that our strict billing methods allow equality of service to all clients and serve to raise the already high standard of care we can offer you.
• Our intention is not to exclude anyone from being able to access our physiotherapy services. We have never denied anyone the benefits of physiotherapy care because of their inability to pay our published fees. If financial hardship requires individual consideration, please put your request in writing to the Director.

Exclusion of Liability

The Clinic Director and employees of this clinic shall not be liable for, nor shall they accept any responsibility for any injury, loss or damage howsoever sustained by any person or persons arising out of any of the treatments or procedures delivered in this clinic or in any way whatsoever which does not arise from any negligent act or omission of the Practice Director and employees.

If you have any queries about these Terms and Conditions, please contact:

Attn: Clinic Director

Address:
Suite 306, 737 Burwood Road,
Hawthorn East, 3123

Phone number: (03) 9069 3260
Email: info@bemetherapy.com.au